Invoicce is an AI platform for voice-based customer service, automating calls with human-like communication, understanding context in real time, and efficiently delivering solutions. It’s AI that answers, understands, and resolves.
Miami Beach, Florida Apr 29, 2025 – Invoicce Launches INTOUCH: Real-Time Call Monitoring Powered by AI
Invoicce, the first AI platform in the world entirely dedicated to voice-based customer service, has introduced INTOUCH, an innovative product providing businesses with complete control and real-time visibility over their call operations.
INTOUCH allows businesses to monitor every aspect of their live voice interactions, including:
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Active calls and calls in queue
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Smart notifications and operational alerts
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Tasks pending and issues unresolved
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A fully automated flow of customer interaction
“INTOUCH was created to allow managers to monitor their whole voice operation as if they were in the call center – but with the speed, precision and intellect that only automation can provide,” says the Invoicce team.
The platform has a user-friendly and modern interface, accessible on both desktop and mobile devices. All calls are managed by Invoicce’s own voice AI, which uses advanced natural language processing to understand context, intent, and emotional tone – providing smooth and efficient customer experiences.
More than just a dashboard, INTOUCH functions as a central control hub for voice operations powered by AI. It easily integrates with CRMs, initiates personalized alerts, and offers detailed analytics to aid decision-making and operational improvements.
The launch represents another step in Invoicce’s goal to redefine customer service through intelligent voice automation, combining state-of-the-art technology with significant business results.
Invoicce is a pioneer in Brazil in developing artificial intelligence for phone conversations. Created to transform how businesses communicate with their customers, the platform goes beyond standard voice bots, providing interactions that are natural, human-like and highly effective.
Its exclusive AI technology can understand natural language, emotions, and intent, offering real-time solutions with independence and accuracy. Companies in various industries, including telecommunications, healthcare, finance, and retail, already depend on Invoicce to grow their customer service, lower operating costs, and increase customer satisfaction.
With the release of INTOUCH, the company takes another step forward in its innovation, strengthening its position as a leader in automated voice service driven by true intelligence. Invoicce’s vision is clear: to create service experiences that respond, understand, and deliver — with excellence, speed, and personalization.
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Source :Source Company: Invoicce Tecnologia Ltda. Description: This release is about Invoicce Tecnologia Ltda., the creator of the world’s first voice-based artificial intelligence platform. Legal Notice: This content was created and published with the authorization of the company mentioned. Any unauthorized use of the name “Invoicce” may constitute trademark infringement or misrepresentation of corporate identity. Official Website: https://invoicce.io Press Contact: contato@invoicce.io
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