PR in the Philippines

Las Vegas, Nevada, September 25, 2024 – Sapient Insights Group today announced the top 20 HR technology solutions based on vendor satisfaction in its 2024-2025 HR Systems Survey, now in its 27th year. The rankings are based on responses from HR professionals representing 3,318 organizations. This year’s survey respondents evaluated 274 technology solutions across 14 different technology segments.

To assist buyers in identifying the most suitable HR system providers, the rankings are categorized into three company size groups: small, mid-sized, and enterprise. Survey participants were asked to rate their satisfaction with their current solutions in each technology segment on a scale of 1 to 5, focusing on support and service. The survey also included open-ended questions for feedback. In addition to vendor satisfaction rankings, Sapient also determines user experience rankings for HR tech solutions based on survey responses.

In her presentation at the annual HR Technology Conference on Wednesday, September 25, Stacey Harris, managing partner, and chief research officer, will delve deeper into the rankings and discuss other key survey findings to provide a comprehensive and up-to-date view of the HR technology landscape. Harris will cover current and projected adoption rates, customer retention, replacement plans, and projected market growth, along with demographic details about those involved in purchase decisions and those managing increasingly complex HR tech ecosystems. To help buyers and vendors better understand market dynamics and shifts, she will also highlight important trends by comparing data from this year’s report with previous years.

“Our survey’s vendor satisfaction rankings are always a significant consideration for HR tech buyers and vendors alike, as they are completely objective and free from sponsorship,” said Harris. “This year, we are observing a strong correlation between customer retention and high vendor satisfaction scores. Historically, this hasn’t always been the case, particularly during the Covid years when companies were hesitant to make major technology changes. This year’s data indicates that vendors are becoming more responsive to customer needs in terms of features, functionality, service, and support.”

The top-ranked solutions for vendor satisfaction are listed below. Rankings include point solutions, modules within technology suites, and, in some cases, service providers:

HR Management

• Workday (enterprise)
• HiBob (mid-sized)
• Rippling (small)

Payroll

• Workday (enterprise)
• isolved (mid-sized)
• Rippling (small)

Time Management

• UKG Pro (Enterprise)
• isolved (mid-sized)
• HiBob (small)

Benefits and Wellness

• Fidelity NetBenefits/PSW (enterprise)
• Fidelity NetBenefits/PSW (mid-sized)
• Rippling (small)

HR Service Delivery

• Dovetail (enterprise)
• Workday Help (mid-sized)
• HiBob (small)

Performance

• Cornerstone (enterprise)
• Cornerstone (mid-sized)
• Lattice (small)

Compensation

• Payscale Market Pay (enterprise)
• Workday (mid-sized)
• Payscale Payfactors (small)

Recruiting

• icims (enterprise)
• ADP (mid-sized)
• Workable (small)

Onboarding

• icims (enterprise)
• isolved (mid-sized_
• Rippling (small)

Succession

• Cornerstone (aggregate for all size categories)

Rewards and Recognition

• Achievers (enterprise)
• Achievers (mid-sized)

Learning

• Cornerstone (enterprise)
• Docebo (mid-sized)
• KnowBe4 (small)

Analytics and Planning

• Visier (enterprise)
• Tableau (mid-sized)
• Paylocity (small)

Employee Engagement

• Culture Amp (aggregate for all size categories)

The complete Voice of the Customer results across all technology segments are available. Results include the top five rankings for each technology segment for both vendor satisfaction and user experience for three company-size categories. The solutions on these lists include many familiar names, along with several relatively new to the HR tech market, demonstrating room for competition in a crowded landscape.

Sapient Insights Group will publish the detailed survey findings and analysis based on answers to its extensive survey questions and responder feedback at the end of October. To get more information and take advantage of a special advance purchase offer, click [link removed].

About the 2024-2025 HR Systems Survey

Now in its 27th year, Sapient’s HR Systems Survey is undeniably the longest-running and most comprehensive survey of the HR technology landscape, as well as the only completely objective, non-sponsored study of its kind. This year, HR professionals representing 3,318 organizations around the globe participated, and 274 technology vendors were referenced.

As the HR technology landscape has expanded, so has the survey, which now covers 14 technology segments, as well as emerging technologies. The annual report, to be published in October 2024, will include an in-depth analysis of each technology segment, along with current and future adoption rates, customer retention, replacement plans, and projected vendor growth. The report also breaks down the demographics of HR organizations, system governance, system strategy and implementation, business and talent outcomes, technology spending, and much more.

Stacey Harris, managing partner and chief research officer, will preview the survey’s findings at the HR Technology Conference on Wednesday, September 25, at 1 p.m. at the Mandalay Bay Convention Center in Las Vegas.

For more information about the survey and report, click [link removed].

About Sapient Insights Group

Sapient Insights Group is a certified women-owned, privately-owned consulting, research, and advisory firm. The company works with organizations in the areas of HR and finance technology; HR strategy and transformation; leadership and culture, change management; talent management; mergers and acquisitions; and project management. The company’s HR Systems Survey is the HR profession’s most trusted source for objective data on the HR technology market and insights to guide buyer investments and vendor product development and marketing. For more information, visit [link removed].