PR in the Philippines

Amsterdam, Netherlands, Nov 15, 2024 – Finnair has implemented the SFS360 platform from Stranded Flight Solutions (SFS), a leading SaaS solution enhancing passenger service during operational irregularities. This deployment underscores Finnair’s commitment to providing seamless, real-time support during travel disruptions.

Maintaining consistently positive passenger experiences, even amidst unexpected disruptions, presents a significant challenge for airlines. Stranded Flight Solutions understands that handling these situations effectively extends beyond logistics; it’s about providing clarity, empathy, and ease at every touchpoint.

Finnair’s approach prioritizes transparency and care, delivering timely, proactive updates to passengers when needed most. SFS360 features, including globally bookable hotels, Taxi2Ride, and Photo2Claim, help transform stressful situations into positive customer experiences.

Through SFS360, Finnair streamlines its services by offering customers quick and easy self-service hotel booking during disruptions.

“We’re thrilled to partner with Stranded Flight Solutions to launch SFS360, a major advancement in passenger care during disruptions,” said Jari Paajanen, VP Operations Control, Finnair. “This solution accelerates the process and gives customers more control, eliminating airport waits for hotel accommodations.”

“Finnair’s core values—Commitment to Care, Simplicity, Courage, and Working Together—perfectly align with SFS’s principles, forming the basis of this successful partnership,” said Frank Classen, CEO and Co-Founder of Stranded Flight Solutions.

This collaboration centers on simplifying travel, emphasizing passenger comfort, ensuring timely communication, and streamlining disruption management for a less stressful experience.

With SFS360 fully operational, Finnair offers proactive, personalized support to minimize inconvenience and empower passengers during flight disruptions.