PR in the Philippines

New York City, New York Jul 24, 2025  – With decades of combined experience from both companies in helping organizations globally to prepare for, respond to, and recover from critical incidents, International Crisis Management Group (ICMG) and Response24 Ltd have partnered to launch Response24 Connect. This new initiative is designed to improve risk communication between insured parties and their crisis management consultants via a cutting-edge, technology-driven platform.

From the outset of their policy, insureds will gain access to customized risk intelligence, be able to configure real-time alerts, utilize document templates, arrange online consultations, and summon urgent assistance in the event of a critical incident, all accessible through a smartphone application. An integrated geo-location feature will precisely pinpoint the whereabouts of critical incident victims, facilitating swift and effective response—essential in cases of war, terrorism, or natural disaster where evacuation and repatriation might be necessary.  Response24 Connect will also provide ready access to complex risk assessments and specialized security consultancy, thereby delivering a complete spectrum of security risk management services through a significantly improved customer service delivery mechanism.

While Response24 Connect will be available to all insureds as an added benefit to their insurance policies, it will be particularly valuable to mid-market companies and private clients who may not have immediate access to in-house crisis management resources.

Erika Koutrakis, CEO of ICMG, stated, “Through this new and exciting collaboration, we are delighted to align with such a well-respected team in the London market.  In a period of significant geopolitical instability, organizations are seeking partners to help them navigate uncertainty; by connecting our distinct skill sets in this manner, we can now offer our combined client base comprehensive solutions to a range of complex issues.”

Rupert Reid, CEO of Response24 Connect, added: “With its established presence in the US market, the ICMG leadership team brings a wealth of operational experience and a deep understanding of security risk management. Therefore, our insurance market clients will benefit from our collective expertise in this increasingly challenging field, delivered through our innovative technology platform. We are also pleased to welcome Chris Holt, a seasoned and highly regarded insurance market professional, who joins the Response24 Connect Board to advise on our strategic initiatives moving forward”.

About Response24 Ltd: Response24 is a company dedicated to developing and implementing critical incident management assistance solutions for the insurance and affinity markets. Originally founded as a provider of tech-based risk intelligence, the company’s management team possesses over thirty years of experience in supporting special risks insurance markets, including Kidnap & Ransom, Product Contamination, Political Violence & Terrorism, and ‘Crisis Concierge’ —the company’s niche crisis management offering specifically designed for SMEs and Private Clients.

About International Crisis Management Group (ICMG): International Crisis Management Group is a global security and risk advisory firm specializing in high-impact protection, intelligence, investigations, and risk management solutions. ICMG supports clients operating in complex and high-risk environments, ranging from geopolitical conflicts to corporate crises, through a global network of domain specialists, including former government, corporate, and high-net-worth advisors. Leveraging field-tested operations, proprietary analytics, and a dedicated R&D division, the firm delivers intelligence-led, high-integrity solutions across critical response disciplines. ICMG collaborates with academic institutions, government agencies, and private sector partners to help organizations and individuals anticipate threats, safeguard assets, and respond decisively under pressure.

For further information, please visit:

or contact
Rupert Reid: rjr@response24.com
Erika Koutrakis: erika.koutrakis@icmg.co