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New York City, New York Aug 22, 2025 – The Indian Business Process Outsourcing (BPO) sector is projected to reach $64.8 billion by 2035, growing at a Compound Annual Growth Rate (CAGR) of 11.535% from 2025-2035, according to recent estimates. Vertex Global Services, based in Times Square, is acquiring Vaani Infosystems Pvt Ltd to further stimulate this expansion. This acquisition is expected to redefine the Indian BPO landscape by combining Vertex’s international expertise with Vaani’s capabilities, thereby strengthening Vertex’s footprint in the country.  

Mr. Gagan Arora, Founder & CEO of Vertex Global Services, stated, “Vertex has long been dedicated to providing top-notch, tech-driven services to its clients. By acquiring a leading Indian BPO provider like Vaani Infosystems Pvt. Ltd., we can improve our ability to deliver better results for our clients and contribute to the growth of the Indian industry. This will also create excellent opportunities for Indian talent and contribute to the Vertex Group’s goal of becoming a 1000 crore company with a strong market presence in India.”

Vaani Infosystems Pvt Ltd specializes in providing transformative solutions and digital services to businesses across various sectors, including telecom, education, retail, healthcare, and financial services, using omnichannel support systems and advanced automation tools.

Mr. Vipin Singh Rathore, Founder of Vaani Infosystems, said, “Vertex and Vaani share an ambitious, forward-looking vision for Intelligent Operations. I am confident that Vertex is the ideal partner for Vaani at this crucial time, ready to enhance our capabilities, accelerate our innovation, and secure a strong leadership position in this rapidly evolving industry. This marks a significant milestone in Vaani’s journey, creating new opportunities for our team members to thrive within a global technology leader.”

Vertex Global Services is a rapidly growing BPO player in India, serving diverse industries worldwide, including Gaming, BFSI, NBFC, E-Commerce, Logistics, Health Tech, hospitality, travel, and Automobile. Recognizing the changing needs of businesses and customers in the digital age, the company is actively developing AI tools and integrating advanced technologies. They recently announced plans to provide AI-specific skills and training to develop over 8,000 AI experts in the next three years.

About Vertex Global Services:

Founded in 2016 and headquartered in Times Square, New York, Vertex Global Services is a fast-growing BPO company that combines world-class innovations with dynamic talent and outsourcing solutions to drive transformative business growth. Serving diverse industries globally, including Gaming, BFSI, NBFC, E-Commerce, Logistics, Health Tech, hospitality, travel, and Automobile, the company is unlocking new levels of operational excellence and redefining customer experience through customized support. A pioneer in human experience and service delivery, Vertex has been recognized as ‘Best MSME 2021’ and ‘Company of the Year 2021’ by a leading media house, as well as ‘Asia’s Greatest Brand’ and ‘World’s Greatest Brand’ by AsiaOne in collaboration with CNBC and ET NOW. Vertex is ranked 19th among the Top 50 Innovative Companies worldwide and has been named ‘Best Place to Work’ for four consecutive years, owing to its best practices with an ESAT of 94 per cent and a CSAT of 93 per cent. Vertex prioritizes a people-first culture and tech-driven skilling and training to meet the diverse needs of businesses and deliver market-leading results.