PR in the Philippines

Indianapolis, Indiana Jul 20, 2025 – Kavya Travel, a self-funded travel company prioritizing phone communication and personalized service, is encouraging travelers, families, and businesses to reconsider their approach to booking trips and to acknowledge the potential isolation caused by excessive automation.

Having assisted over 10,000 travelers in 2023 and currently managing a high volume of calls, Kavya Travel is leveraging its platform to highlight a frequently disregarded issue: the continued preference for human interaction, especially in travel planning.

According to a Kavya Travel team member, “We received a call from a 71-year-old woman seeking assistance with her first cruise. She expressed her desire for personal guidance instead of navigating automated systems. We provided that support, and she later expressed that it was the best week of her life.”

Advocating for the Return of Human Support

In a landscape dominated by automated customer service prompts, many travelers feel excluded. A 2023 AARP study indicates that 68% of adults over 45 prefer engaging with a live agent for complex bookings.

Key findings include:

• 25% of adults over 65 report infrequent or non-existent use of travel apps.
• 40% of individuals with disabilities encounter difficulties with online booking platforms.
• 60% of adults across all age groups prefer live assistance during emergencies.

A Kavya Travel agent clarified, “We embrace technology, but we believe many individuals are being excluded from travel simply because they are unable or unwilling to navigate complex online interfaces.”

Building a Business on Human Connection

Established in 2022, Kavya Travel operates under a core principle: every call is answered by a real person, eliminating bots, automated menus, and hold music, and prioritizing direct service.

Initially, the company utilized Google Ads to test its phone-centric model. The response was immediate, with consistently high call volumes.

One support agent recounted, “Last month, we assisted a customer who had spent 45 minutes struggling to change a cruise cabin online. We resolved the issue in just five minutes.”

Such instances are common. Many of the 500+ daily calls are from repeat customers, some of whom specifically request the same agent.

An agent shared, “We have a regular couple from Florida who contact us for every cruise they take. They even sent me a postcard.”

Beyond Travel Bookings

For Kavya Travel, the mission extends beyond simple bookings. It’s about offering inclusivity to seniors, individuals with disabilities, busy parents, and anyone seeking an alternative to impersonal online forms or bots.

An agent recalled, “Last week, we assisted a man who had missed his flight and was panicking. He called us from the airport, and within 30 minutes, we rebooked his flight and notified the cruise line, ensuring he made it on board.”

This level of support cannot be automated.

How You Can Help

This is not a sales pitch; rather, it’s a call to promote awareness and encourage simple actions that can restore the human element in travel booking:

1. Opt for Calls Over Clicks

If a company provides a phone number, use it. Ask questions and observe their responsiveness.

2. Spread the Word

If you know someone who struggles with online tools, recommend services that offer direct human assistance.

3. Ask Challenging Questions

Inquire about cancellation policies or assistance with missed flights. A competent agent should provide clear guidance. If not, seek alternative options.

4. Retain Reliable Contacts

If you find a helpful and attentive travel agent, save their contact information and reach out to them for future travel needs.

A Primary Objective: Revive Human Interaction

Kavya Travel is not expecting immediate global transformation, but they are urging people to recognize the value of speaking with a caring individual.

A lead agent stated, “When customers book with us, they gain an advocate. This is what everyone desires when traveling.”

Whether it involves a cruise, a flight, or a cross-country trip, a single phone call can significantly improve the experience. Kavya Travel believes that everyone, regardless of age or technological proficiency, should have the ability to plan travel confidently.

About Kavya Travel

Kavya Travel Company LLC, based in Indiana, provides cruises, flights, hotels, and car rentals with a focus on personalized service, ensuring every call is answered by a live agent. Having assisted over 10,000 travelers in 2023, the company is currently promoting TheTripTime.com as their expanding brand.

The company collaborates with leading cruise lines such as Royal Caribbean, Carnival, and Celebrity Cruises, offering deals on more than 700 ships worldwide.

Connect, Assist, and Travel Better.

Contributing to a positive change does not require affiliation with a travel company. Simply make a phone call, assist a friend, and help reinstate human connection in travel.