On the first day of SIM Registration, 244,840 Smart Prepaid, Smart Bro, and TNTph users; and 143,682 Smart Postpaid subscribers, or a total of 388,522 subscribers, were able to complete their SIM registration.
“Our postpaid subscribers were able to receive their registration confirmation within 2 minutes. Some of our prepaid subscribers, meanwhile, may have experienced initial difficulties in accessing our portal and in completing the registration process due to the heavy volume of registration traffic throughout the day,” said lawyer Kenneth Regañon, Smart regulatory affairs senior manager, in a report to the National Telecommunications Commission.
“As early as 3 a.m., subscribers were already trying to register and access our portal. To address this surge, we immediately increased the capacity of our portal, without going offline, enabling the registration of more subscribers,” he added.
“While these glitches and birth pains are common during the initial
stages of implementing new systems, we continue to optimize our SIM registration platform to mitigate future incidents, and to better serve more Filipinos. We are likewise confident that we will be able to accommodate the registration of all existing subscribers within the deadline set by the law and the implementing rules and regulations. Rest assured that we are doing our best to deliver the best SIM registration experience possible for our subscribers,” said Cathy Yang, PLDT and Smart group corporate communications head.
New and existing Smart and TNT prepaid subscribers can access Smart’s SIM registration portal through smart.com.ph/simreg, while postpaid subscribers can simply text YES to 5858 to confirm their registration. (PR)