Winter weather frequently causes flight disruptions. While airlines cannot control weather, U.S. regulations mandate passenger protection in case of cancellations. Here’s guidance on your rights and how to handle cancellations.
Monitor weather forecasts
Airlines often proactively offer fee-free rescheduling options when adverse weather is anticipated. Check your airline’s website for travel alerts to find possible rescheduling opportunities.
Verify your flight status before departure
Avoid airport delays by checking your flight’s status via your airline’s app or website before heading to the airport. Airlines typically provide ample notice of cancellations.
My flight is canceled—what now?
If your flight is canceled at the airport, seek assistance immediately. Queue to speak with a customer service representative, or contact the airline’s reservations staff online or by phone. Using X (formerly Twitter) can also be helpful.
Most airlines will rebook you without extra charges, subject to seat availability. January typically offers better chances of finding available seats compared to peak holiday travel times.
Can I be booked on another airline?
You can request this, but airlines aren’t obligated to rebook you on a different carrier. Some major airlines (excluding Southwest) may offer this through partner airlines, but it’s not guaranteed. Consider researching alternative flights independently while waiting for airline assistance.
Am I entitled to a refund?
If you choose not to travel or find alternative arrangements, you are legally entitled to a full refund, regardless of ticket type, if your flight is canceled.
Airlines cannot issue vouchers instead of refunds. Canceling your reservation is an option, especially if you book a flight with another carrier.
Refunds also apply to baggage fees, seat upgrades, and other unused extras.
Can I get compensation?
U.S. airlines aren’t obligated to provide cash compensation, lodging, or meals for stranded passengers, even for airline-caused cancellations (e.g., crew shortages, mechanical issues, system failures).
Recent efforts aimed at enhancing passenger protections are underway. New regulations could mirror European standards.
The future of stronger airline regulations remains uncertain following the change in presidential administration.
What else will airlines cover?
Airline policies vary. The U.S. Department of Transportation’s website provides details on airline policies regarding refunds and expense coverage for cancellations or significant delays.
Additional tips
Consider booking a backup flight, especially with airlines offering 24-hour full refunds. Airlines with flexible cancellation policies are ideal choices for backup flights.
During widespread cancellations, airline agents face high demand. If traveling in a group, use a frequent-flyer member’s account number to contact the airline. Contacting the airline’s international help line (often available online) can be beneficial.
Maintain a respectful attitude when contacting airline agents; they are likely dealing with many frustrated travelers, and being courteous can improve your chances of receiving assistance.